Henderson Technology - Chieftain - Features  |
Chieftain automates and provides structure to the management of task/people-based processes which brings better work practices to an organisation and an improvement in productivity. Business process mapping interface Processes may be mapped with work estimates given. Repeating processes, key events, concurrent and linear time relationships are structured within the system. Workflow Once a process has been mapped into the system, then any number of jobs can be created based on that template. Staff signoff the tasks as they work through a job. Scheduling of activity is supported with notification to stakeholders, and escalation of tasks based on priority or status. Activity is colour coded.
Monitoring and tracking Measurements based on time, costs, quantity can be captured and used to provide estimates of job completion and alerts when KPIs are not being reached. Document composition and filing The optional DocLink module uses Microsoft Word templates to merge recorded data and produce Word documents for each job. Relationship management A contact management system is supplied that allows all the players and their different relationships within a job to be captured. Personalised alerts Individuals may see their schedule activity or the activity of their subordinates.
Email notifications An optional module is available for individuals to receive email notifications of required activity. Security Access to jobs and functions can be restricted to individuals or groups of users. Reporting On demand operational and business reports clearly reveal the process performance. Export report information to Microsoft Excel for more specialised analysis services. Flexibility The system has been built with the intention to operate with existing financial, accounting and contact management systems. Scalable Chieftain has an "Office" version for medium-sized enterprises and a "SQL" version for larger organisations. Specifications
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